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Privacy policy

Business privacy policy

This privacy policy sets out how StepForward Counselling & Support Services uses and protects any information that you provide.

StepForward Counselling is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

StepForward Counselling may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/10/2022.

What I collect

I may collect the following information:

  • name

  • contact information: including your email address and telephone number

  • other information relevant to customer surveys or client feedback

What I do with the information I gather

I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • I may use the information to improve my services.

  • I may periodically send emails about changes in my service using the email address you have provided.  These will only been sent to those who have given me explicit consent to do so.


I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.


Cookies are not used on this website.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

My counselling profile is also held on:

The Counselling Directory (
ACC: (

Each of these organisations hold their own Privacy Policy.  These organisations may use/collate anonymous information for statistical analysis purposes and then the data is removed from their systems.

Links to other websites

My website may contain links to other websites of interest. Once you have used these links to leave my site, please be aware that I do not have any control over other websites.  Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

if you have previously agreed to me using your personal information, you may change your mind at any time by emailing me at:

I will not sell, distribute or lease your personal information to third parties.

I comply with the GDPR (General Data Protection Regulation).  You may request details of personal information which I hold about you under the Data Protection Act 2018. If you would like to access information held on you please email me at

If you believe any information I have for you is incorrect, please do let me know.  I will promptly correct any information.

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